For the registration, you only need a valid email adress and a password.
You will have to verify your regsitration by opening a link in the verifivation email.
The app will work with Bluetooth Low Energy enabled devices with Android 4.4 or newer or Iphones with iOS 7 or newer.
You will need a workin internet connection for self-registration and receival of SmartKeys. In order to get notified about new key data, you must allow the device to receive push notifications.
Starting from Android 5, certain permissions are required to user BLE technology. Those permissions can be granted on the first start of the app. If you failed to grant those permissions, you will not be able to open any door. In this case, you will have to grant the permissions manually via the app settings.
Check your spam folder, please.
Check, whether you are logged in using the correct account, and try to login again.
Every issued SmartKey is only valid for the speific device you registered with. It can not be transferred to another device. Nonetheless, as registered user you can activate more devices by logging into the app. As soon as a new SmartKey is requested, a new key will be issued for each of the devices.