How the app works

1. Download and Registration
This app is available for Android and iOS.

For the registration, you only need a valid email adress and a password. You will have to verify your registration by opening a link in the verification email.

2. Checkin
The hotel reception will issue a Smartkey upon arrival, if you wish. 

You will get an email notification seconds after you are registered. Start the app and sign in. Your keydata (room number) will be visible on the display.

3. Open a room
Tap the "open" button as soon as you arrive in front of your room.

The app will scan for the lock of your room.
As soon as it connects, your keydata will be transmitted and the lock will open.

FAQ

The app will work with Bluetooth Low Energy enabled devices with Android 4.4 or newer or Iphones with iOS 7 or newer.

You will need a working internet connection for self-registration and receival of Smartkeys. In order to get notified about new key data, you must allow the app to receive push notifications.

Starting from Android 5, certain permissions are required to use BLE technology. Those permissions can be granted on the first start of the app. If you failed to grant those permissions, you will not be able to open any door. In this case, you will have to grant the permissions manually via the app settings.

Check, whether you are logged in using the correct account, and try to login again.

No.

Every issued Smartkey is only valid for the speific device you registered with. It can not be transferred to another device. Nonetheless, as registered user you can activate more devices by logging into the app. As soon as a new Smartkey is requested, a new key will be issued for each of the devices.